Frequently Asked Questions

Do you have a question about our products or shopping with us?  Please scroll through our list of frequently asked questions to see answers to your burning questions.  Can’t find what you are looking for?  Get in touch with us here.

PRODUCTS

What are some easy crafts to do at home? 

Play dough, nature craft (gathered from local walks and park visits), threading pasta tubes, potion play with flower petals, journal writing, finger knitting, pressing flowers, box building with recycled boxes, cardboard and packaging.

What are the best crafts for children? 

Free style craft where the focus is what the child is doing through the process rather than the finished product itself. Craft that inspires resourcefulness and imagination is perfect for children to immerse themselves in the task and embrace their creativity.

What are good crafts for kindergarteners? 

Sensory driven activities that provide the opportunity for exploration such as dough, clay, paint, mud kitchens, crafting from nature, water play and sand play are all perfect.

What are good crafts for primary school children? 

For primary school children it is important to provide activities that focus on developing mindfulness and provide opportunities for down time that doesn’t involve screens. Keeping hands busy with creative outlets like craft activities such as sewing, felting, painting, clay, weaving, knitting, drawing and journal writing are perfect craft ideas for primary school aged children.

Are all of your products handmade? 

More than half of our collection is proudly handmade.  A large portion of these products are actually handmade locally and in-house by the Birch and Bear team.

Are all the products on the website available in-store? 

Yes and much more!  So be sure to stop by if you are in the area to have a look at what we have on offer.

Where is your store located? 

Our physical store is located at 287 High Street Northcote, Melbourne.

Do you offer gift vouchers? 

We understand that sometimes it is hard to pick a special gift, which is why we offer gift vouchers both online and in-store.

Can I customise the design of my purchased toy? 

Customising products is definitely something we offer on some products, including our dolls, felt toys, felt pictures, celebration crowns and cape sets.  Please see these products for further details on customisation.

POSTAGE & SHIPPING

How long does shipping take? 

If an item doesn’t need to be made to order, we will pack and send it within 2-4 days. If there is a delay or a time frame is required to make your item, we will let you know and send you updates as your order progresses. But generally a week and up to two weeks depending on the request and orders ahead of yours.

Where do you ship to? 

We ship Australia wide. For International orders, it is best to contact us directly via our contact form for a freight quote.

Can I arrange to pick up my purchase in-store? 

Absolutely! Pickup is always available in-store during open hours.  You can check our opening hours here.

What is your exchange / returns policy? 

We do offer exchange on items only.  This can include a voucher/credit format for you to spend anytime. A refund is available if the item is faulty and/or cannot be repaired.

What payment options do you accept? 

We accept most credit cards, cash and Paypal. Currently we do not accept Afterpay or American express.